Refund Policy

This Return Policy ("Policy") applies to all purchases available through Kamalia Studio

General

We offer a 7-day return policy: If you aren't happy with your print choice we offer a 7-day exchange where you can exchange on our unframed prints. Each print is custom made however we are confident you will love it and this is why we offer such easy exchanges. No questions asked! However the return cost will be covered by yourself, will be around $15-40 AUD depending on size. 

Damaged

If the print arrives damaged we will cover all the costs to get you a new one ASAP. No questions asked. Just send us a photo! 

Returns

Step number one is to get in touch and let us know about the issue with the product, by emailing studiokamalia@gmail.com. Please include the below details when contacting us:

- Your full name, email address, contact phone number and shipping address
- Your order number, the date of your order, the date you received your order and your receipt
- A description of the problem with your product and a photo of the problem
- Let us know how you would like your issue to be resolved; requesting a repair or replacement

To be eligible for a return, your item must be in the same condition that you received it. You do not need to have the original packaging, but we'd suggest hanging on to it so that you don't need to purchase another suitable shipping package for the return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Australian Consumer Law

Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.

(ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission http://www.accc.gov.au.

If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law ) then you may still be entitled to have the goods repaired or replaced.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at studiokamalia@gmail.com.