Refund Policy
Every piece of art is custom-made just for you. If a print is sent damaged, please email us right away with proof of the damage, and we will replace or refund your item. We understand you need the best piece for your home and it's hard trusting online so if the print doesn't suit your home you can return the print back with in the first 7 days. After 7 days of having the product you cannot get a return.
We ask that you choose carefully before purchasing artworks from Kamalia Studio as returning goods can be both time consuming and costly due to the sizing and nature of the artwork.
We understand that buying art online can be hard, and we wish for you to be pumped about your purchase. We offer a 7-day change of mind return policy on rolled canvas and rolled cotton rag prints. Please remember to wear gloves while handling a cotton rag print, as marks can be permanent. You will need to contact us at studiokamalia@gmail.com within 7 days of receiving your item in the post.
If you change your mind on your eligible purchase and decide to return your goods, you will be given the option of either an exchange or store credit. Unfortunately we cannot offer a refund for a change of mind return.
Any shipping costs incurred will not be applied to the credit/exchange and the cost of returning the goods will be paid the customer. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a credit or exchange until the item has been received. We cannot offer refunds for items which have incurred a shipping delay.
Please note: If your paper is bent in transit this does not mean it is damaged. Giclee archival fine art matte paper is used to create our prints. The thick, high-quality paper delivers a wide colour range and a crystal-clear image under glass. Please remember to roll your print back the opposite way after receiving it to make it straight before framing.
Issues and damages
Please check your purchase when it arrives and let us know right away if anything is damaged or faulty so we can look into it and correct it.
Buy-Now-Pay-Later Purchases
If you have purchased using Afterpay and your return qualifies for a refund, you will be credited back through your chosen platform. If your return requires a credit voucher you will continue to make payments until the item is paid for and we will issue you a credit voucher as usual when we receive the return
Returns
Step number one is to get in touch and let us know about the issue with the product, by emailing studiokamalia@gmail.com. Please include the below details when contacting us:
- Your full name, email address, contact phone number and shipping address
- Your order number, the date of your order, the date you received your order and your receipt
- A description of the problem with your product and a photo of the problem
- Let us know how you would like your issue to be resolved; requesting a repair or replacement
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You do not need to have the original packaging, but we recommend keeping it so that you don't need to purchase another suitable shipping package for the return. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Australian Consumer Law
Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.
(ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission http://www.accc.gov.au.
If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law ) then you may still be entitled to have the goods repaired or replaced.
Cancellation and Change of Mind
We provide a 7-day change of mind policy for selected products, but we are not required to provide a refund or replacement if you change your mind.